Frequently Asked Questions

Q: How will JoinPrint know it has been paid?
A: Please write the order number and contact details on the receipt and send it to us in any one of the following ways:
1) Email: payment@joinprint.com.hk or
2) Whatsapp: 6208 8715
Q: When will the manufacturing of my order commence?
A: As soon as payment is received.
Q: How do I know if the products have been completed or mailed?
A: As soon as the product is complete and sent out, we will email a notice of pickup or shipment.
Q: How do I order products?
A: You can choose to: 1) order online or, 2) visit our outlets of the company (1/F, 40 Hung to Road, Kwun Tong, Kowloon, Hong Kong).
Q: Other than calling, is there any way to know the product's progress?
A: When you order, you can also register as our member. You will be able to view the product's development when you login to the website and enter your registered account name and password.
Q: How will the goods be sent? Who is going to pay?
A: You can choose as the mail service when you order. Paid for by the customer.
Q: Do you have any other method of delivery than the mailing?
A: During office hours you can visit the company store (JoinPrint - 1/F, 40 Hung to Road, Kwun Tong, Kowloon, Hong Kong).
Office Hours:
Monday to Friday: 9:00am - 6:00pm
Saturday: 9:00am - 1:00pm
Sundays and Public Holidays: Closed
Q: If the order is lost in the mailing process will JoinPrint arrange for a replacement?
A: If it was mailed out more than two weeks before contacting us, JoinPrint will not replace your order.
Q: Can I cancel credit card payment before the order goes out?
A: No, because the bank will have deducted the amount before hand.
Q: Can I cancel an order after purchase?
A: Orders cannot be cancelled once they are confirmed.
Q: If I want a product finished with some special paper or non-traditional measurements, can this be arranged?
A: Yes, please contact our customer service for more details.
1) Email : cs@joinprint.com.hk or
2) Whatsapp: 6208 8715
* Note:
The order number must be written in the reference box when paying by cheque or bank transfer.